MER'S is not a brand that operates with stock. All products are newly produced with special color or size options after the order. The products you order are completed within 5 to 7 business days and delivered to Yurtiçi Kargo. MER'S cannot intervene in issues related to the delivery process or distribution of cargo companies. All orders placed after 15:00 on Friday are processed on the following Monday. Orders placed on weekends are processed on the following business day. No delivery is made on Sundays. In case of possible problems, you will be informed by phone or e-mail.

If you forget your password that you use for membership login, please click on the "I Forgot My Password" option in the "MEMBER LOGIN" section on our homepage. Your password reset link will be sent to the e-mail address you used when registering.

In order for the orders you place from Mers.com.tr to be sent to your address on time and completely, you must ensure that your delivery and billing addresses are correct. Billing address information cannot be changed after the billing process is completed by us.

The products you add to your cart to make your shopping easier will continue to appear in your cart unless you delete them and they are not sold out. In order for Mers.com.tr members to benefit from the opportunities equally, the products in your shopping cart are not reserved for you. Even if the product is in your cart, there is a possibility that the product will run out since it is not reserved for you.

In such a case, examine the links and follow the directions there. If you encounter the same error again, you can contact us via online@mers.com.tr .

You can contact us regarding your wholesale requests via e-mail at mers@mers.com.tr .

To cancel your membership, simply send your cancellation request to mers@mers.com.tr .

If you have any discount code, to use your discount code; you must enter the code in the "Discount Code" field on the "My Shopping Cart" page.

You can pay for your orders from Mers.com.tr via our website using your Credit/Debit Card.

We do not have a payment option at the door.

For payment via Money Order/EFT, please call +90 535 830 49 89 for information.

VAT is included in the sales price of every product sold on Mers.com.tr.

Our website uses the PayU Secure Payment System, which is used by more than 15,000 websites operating in 13 countries around the world, as a credit card payment system. You can make your payments securely with VISA and MasterCard credit cards on Mers.com.tr with the PayU Payment System. ***Important Warning: If you use Akbank or Yapı Kredi cards (debit or credit card) on websites that use the PayU Payment Systems infrastructure, the "business name" section on your statement will include "PayU_TR-Website Name"; otherwise, you will see the phrase "PayU Payment Services" in this area on the cards you use.

Our website uses the PayU Secure Payment System, which is used by more than 15,000 sites operating in 13 countries around the world, as a credit card payment system. In this system, if you have Bonus, World, Axess, CardFinans, Maximum and Paraf cards, you can shop in installments with your credit card for up to 9 months. ***Important Warning: If you use Akbank or Yapı Kredi cards (debit or credit card) in your purchases from sites that use the PayU Payment Systems infrastructure, the "business name" section on your statement will include "PayU_TR-Website Name"; otherwise, you will see the phrase "PayU Payment Services" in this area on the cards you use.

If you are trying to make a payment with a credit card and are not successful, first check with your bank whether your credit card is open to internet use. If your card is open to internet use; make sure that your credit card limit is sufficient for the purchase you want to make. Check that your credit card information is complete and correct. Make sure that the credit card you are trying to make a payment with has not expired. If you think you have met all of these conditions and are not successful in your payment attempts, please wait a short while and try to make your transaction again. If the problem persists, you can contact us by e-mail at online@mers.com.tr or by calling +90 535 830 49 89.

The price will vary depending on the chain length you want, other than the standard sizes. You can contact us at +90 0535 830 49 89 to get more detailed information and to inform us of your size.

The ring sizes you order are produced specifically for you. Since rings that are larger or smaller than your finger size will be re-processed, there will be a price difference. You can contact us at +90 535 830 49 89 to get more detailed information and inform us of your ring size.